<\/p>\n
Olivia Dean<\/a> has secured partial refunds for fans after publicly criticizing Ticketmaster and AXS over inflated resale prices for her upcoming North American tour.<\/p>\n The rising British singer-songwriter<\/a> called out the platforms last week after fans discovered third-party listings priced at more than 14 times the original cost \u2014 in some cases surpassing $1,000.<\/p>\n More from Billboard<\/strong><\/p>\n In an open letter, Dean described the unchecked resale market as \u201cdisgusting,\u201d \u201cvile\u201d and fundamentally \u201cexploitative,\u201d urging companies to \u201cdo better\u201d to protect fans.<\/p>\n On Wednesday, Ticketmaster responded with a rare concession: a commitment to cap future resale rates for Dean\u2019s tour and to begin refunding fans who paid above face value on its platform.<\/p>\n \u201cWe support artists\u2019 ability to set the terms of how their tickets are sold and resold. @OliviaDeano, we will cap resale prices on our site at face value and hope other resale sites will follow,\u201d Ticketmaster initially replied.<\/p>\n Michael Rapino, CEO of Live Nation Entertainment, later addressed the singer\u2019s concerns, saying: \u201cWe share Olivia\u2019s desire to keep live music accessible and ensure fans have the best access to affordable tickets. While we can\u2019t require other marketplaces to honour artists\u2019 resale preferences, we echo Olivia\u2019s call to \u2018do better\u2019 and have taken steps to lead by example.\u201d<\/p>\n Dean welcomed the move but made clear that her concerns extend beyond her own tour. Calling the secondary ticketing ecosystem \u201can exploitative and unregulated space,\u201d she urged the wider music industry to adopt mandatory face-value resale caps for artists who request it.<\/p>\n \u201cTours steal from artists and they steal from fans,\u201d she said. \u201cThey create inequality and hysteria. I am lucky to have had an education about the complexities and corruption of ticketing from @dicefm and will always choose to partner with them where we can. But know that you have power with other partners.<\/p>\n \u201cCapping resale at face value is your right and we have a duty to encourage a fair resale market. We are often made to feel we don\u2019t have a choice but there is always space to ask why and it is always your right to say no!\u201d<\/p>\n Dean, who performed on Glastonbury\u2019s Pyramid Stage last year and has become one of 2025\u2019s biggest breakout stars, emphasised that live shows remain a deeply personal space for her.<\/p>\n \u201cWe are very serious about everything we do but live is a sacred space we have crafted over 10 years,\u201d she wrote. \u201cWe lose money on nearly every show but feel passionately it is a worthy investment to create a moment for people to connect and lose themselves for an hour. We always do our best to make those spaces safe and accessible to everybody.<\/p>\n \u201cTouts steal from artists and they steal from fans. They create inequality and hysteria. Capping resale at face value is your right and we have a duty to encourage a fair resale market,\u201d she continued. \u201cWe are often made to feel we don\u2019t have a choice but there is always space to ask why and it is always your right to say no!<\/p>\n \u201cIt\u2019s not every day that you feel heard and understood,\u201d she concluded, \u201cso today is good day.\u201d<\/p>\n Her comments arrive amid growing international scrutiny over ticketing practices. In the U.K., legislators recently confirmed plans to make it illegal to resell tickets for more than their original price following advocacy from major artists including Coldplay and Dua Lipa, who argued the change would \u201chelp democratise public access to the arts.\u201d<\/p>\n Best of Billboard<\/strong><\/p>\n Sign up for Billboard’s Newsletter<\/a>. For the latest news, follow us on Facebook<\/a>, Twitter<\/a>, and Instagram<\/a>.<\/p>\n<\/div>\n \u2018 The preceding article may include information circulated by third parties \u2019 <\/em><\/p>\n \u2018 Some details of this article were extracted from the following source www.yahoo.com \u2019 <\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Olivia Dean has secured partial refunds for fans after publicly criticizing Ticketmaster and AXS over inflated resale prices for her upcoming North American tour. The rising British singer-songwriter called out the platforms last week after fans discovered third-party listings priced at more than 14 times the original cost \u2014 in some cases surpassing $1,000. More […]<\/p>\n","protected":false},"author":2,"featured_media":2182502,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_jetpack_memberships_contains_paid_content":false,"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"footnotes":""},"categories":[25172],"tags":[419522,339273,367642,420617,312145],"class_list":["post-2182501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-entertainment","tag-face-value","tag-north-american-tour","tag-olivia-dean","tag-resale-market","tag-ticketmaster"],"jetpack_featured_media_url":"https:\/\/celebrity.land\/en\/wp-content\/uploads\/2025\/12\/Olivia-Dean-Secures-Refunds-for-Fans-After-Calling-Out-Ticket.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2182501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/comments?post=2182501"}],"version-history":[{"count":1,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2182501\/revisions"}],"predecessor-version":[{"id":2182503,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2182501\/revisions\/2182503"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/media\/2182502"}],"wp:attachment":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/media?parent=2182501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/categories?post=2182501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/tags?post=2182501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}