I\u2019m not sure what\u2019s worse \u2014 that a Marriott manager feels this way, or that she feels comfortable enough writing this online using her real name\u2026<\/p>\n
Marriott manager: \u201cyou\u2019re just a number at every Marriott\u201d<\/h2>\nView from the Wing<\/a> flags an interesting post in the Marriott Bonvoy Elites Uncensored Facebook group<\/a>. A Bonvoy Ambassador member (Marriott\u2019s highest elite tier<\/a>, with a $23,000 annual spending requirement) shares the disappointing elite recognition he received while staying at the Garylord Palms property in Orlando, while spending $19,000 for 10 nights across two rooms:<\/p>\n\nAt the Gaylord Palms here in Orlando. Ambassador level. no lounge. $10 1 time credit for dining for each of two rooms booked over the holidays. 10 nights at almost $19000 cost and cant even get a restaurant reservation. The staff seems inexperienced and doesn\u2019t seem to care that we\u2019re ambassador status. The resort is unique and interesting. Rooms are nice. But all in all I\u2019ll travel to Europe or Asia for the cost of a 10 day 2 room family Disney trip. Were just a number here.<\/p>\n<\/blockquote>\nMarriott Bonvoy Elites Uncensored Facebook group post<\/figcaption><\/figure>\nAs you\u2019d expect, this post received a variety of responses, though this one was perhaps the most interesting one:<\/p>\n
\nYou\u2019re just a number at every Marriott you stay at. We do not care that you are \u201cAmbassador status\u201d because 98% of you got that status due to your job. Congrats. You\u2019re not royalty. Gross.<\/p>\n<\/blockquote>\n![\"\"](\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2025\/12\/Marriott-Comment-2.jpg\")
Marriott Bonvoy Elites Uncensored Facebook group post<\/figcaption><\/figure>\nYou might not initially think much of this. But what\u2019s interesting about the post is the use of the word \u201cwe,\u201d which sure suggests that this commenter works for Marriott. If you look her name up, you\u2019ll see a LinkedIn profile with exactly the same picture, and that states that she\u2019s the assistant general manager at a franchised Marriott property in Arizona<\/p>\n
<\/p>\n
In five sentences \u2014 two of which are a single word \u2014 she manages to make the point that:<\/p>\n
\n- Guests are \u201cjust a number at every Marriott\u201d<\/li>\n
- \u201cThey\u201d don\u2019t care about elite status, because most people got status through their job<\/li>\n
- Guests aren\u2019t royalty<\/li>\n
- \u201cGross\u201d<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2025\/05\/Ritz-Carlton-New-York-NoMad-21.jpeg\")
Bonvoy elite members are just plain gross, apparently<\/figcaption><\/figure>\nMy take on this manager\u2019s perception of Bonvoy loyalty<\/h2>\nTruth be told, I can\u2019t say that I\u2019m surprised that an assistant general manager at a random franchised Marriott property in Arizona feels this way. Many Marriott properties clearly have a disdain for elite status, and for delivering on promised perks.<\/p>\n
Perhaps what surprises me most is the brashness of literally posting this publicly, using your real name, while essentially identifying as a Marriott employee (by using the term \u201cwe\u201d). Like, this is beyond disrespectful in any line of work, especially when speaking about one of your best customers.<\/p>\n
Like, how much does this person hate elite guests? She\u2019s literally choosing to read a Facebook group where Marriott Bonvoy elite members share their experience, and she thinks the right thing to do is to tell guests that they really don\u2019t matter, and she doesn\u2019t care?<\/p>\n
Now, I actually think her perception of elite members isn\u2019t that far off from how many other Marriott employees feel:<\/p>\n
\n- Marriott corporate really only cares about room count growth, and isn\u2019t that invested in actually delivering on elite promises, unlike hotel groups like Hyatt, which still care<\/li>\n
- Part of the issue is also that on a corporate level, Marriott profits off of handing out elite status like candy (like with credit cards), and then it\u2019s up to individual hotels to deliver on those benefits, which is challenging, given the volume of guests we\u2019re talking about<\/li>\n
- The absurd thing is that *literally* the one thing Marriott has going for is its loyalty program, since that\u2019s the only thing that would get someone to specifically seek out a Marriott over a competing property<\/li>\n
- The truth is that we\u2019re all the chumps for staying on the hamster wheel of elite status despite the clear indifference that Marriott has toward its guests (and I\u2019m calling myself a chump here, because I\u2019m an Ambassador as well!)<\/li>\n
- In fairness, I do think this perspective is largely United States centric, and outside of the country, you\u2019ll find that there are still plenty of places that care about elite members, and where hospitality is a thing (in my defense, I rarely stay at Bonvoy properties in the United States) \ud83d\ude09<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2025\/11\/Ritz-Carlton-Bangkok-60.jpeg\")
Hospitality still exists in some parts of the world<\/figcaption><\/figure>\nBottom line<\/h2>\nA Marriott Bonvoy Ambassador member shared a negative experience staying at a property while spending $19K on the stay, to which an assistant general manager of another property responded by saying that Ambassador members are just a number at every property, that managers don\u2019t care, you\u2019re not royalty, and \u201cgross.\u201d Nice!!!<\/p>\n
What do you make of this Marriott manager\u2019s Facebook post?<\/strong>\n\t\t<\/p>\n<\/p><\/div>\n \u2018 The preceding article may include information circulated by third parties \u2019 <\/em><\/p>\n \u2018 Some details of this article were extracted from the following source onemileatatime.com \u2019 <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"I\u2019m not sure what\u2019s worse \u2014 that a Marriott manager feels this way, or that she feels comfortable enough writing this online using her real name\u2026 Marriott manager: \u201cyou\u2019re just a number at every Marriott\u201d View from the Wing flags an interesting post in the Marriott Bonvoy Elites Uncensored Facebook group. A Bonvoy Ambassador member […]<\/p>\n","protected":false},"author":2,"featured_media":2213980,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"footnotes":""},"categories":[43],"tags":[],"class_list":["post-2213979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-royalty"],"jetpack_featured_media_url":"https:\/\/celebrity.land\/en\/wp-content\/uploads\/2025\/12\/Marriott-Manager-Doesnt-Care-About-Status-Gross-Elites-Arent-Royals.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2213979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/comments?post=2213979"}],"version-history":[{"count":1,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2213979\/revisions"}],"predecessor-version":[{"id":2213981,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2213979\/revisions\/2213981"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/media\/2213980"}],"wp:attachment":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/media?parent=2213979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/categories?post=2213979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/tags?post=2213979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nAt the Gaylord Palms here in Orlando. Ambassador level. no lounge. $10 1 time credit for dining for each of two rooms booked over the holidays. 10 nights at almost $19000 cost and cant even get a restaurant reservation. The staff seems inexperienced and doesn\u2019t seem to care that we\u2019re ambassador status. The resort is unique and interesting. Rooms are nice. But all in all I\u2019ll travel to Europe or Asia for the cost of a 10 day 2 room family Disney trip. Were just a number here.<\/p>\n<\/blockquote>\n
Marriott Bonvoy Elites Uncensored Facebook group post<\/figcaption><\/figure>\n As you\u2019d expect, this post received a variety of responses, though this one was perhaps the most interesting one:<\/p>\n
\nYou\u2019re just a number at every Marriott you stay at. We do not care that you are \u201cAmbassador status\u201d because 98% of you got that status due to your job. Congrats. You\u2019re not royalty. Gross.<\/p>\n<\/blockquote>\n
Marriott Bonvoy Elites Uncensored Facebook group post<\/figcaption><\/figure>\n You might not initially think much of this. But what\u2019s interesting about the post is the use of the word \u201cwe,\u201d which sure suggests that this commenter works for Marriott. If you look her name up, you\u2019ll see a LinkedIn profile with exactly the same picture, and that states that she\u2019s the assistant general manager at a franchised Marriott property in Arizona<\/p>\n
<\/p>\n
In five sentences \u2014 two of which are a single word \u2014 she manages to make the point that:<\/p>\n
\n
- Guests are \u201cjust a number at every Marriott\u201d<\/li>\n
- \u201cThey\u201d don\u2019t care about elite status, because most people got status through their job<\/li>\n
- Guests aren\u2019t royalty<\/li>\n
- \u201cGross\u201d<\/li>\n<\/ul>\n
Bonvoy elite members are just plain gross, apparently<\/figcaption><\/figure>\n My take on this manager\u2019s perception of Bonvoy loyalty<\/h2>\n
Truth be told, I can\u2019t say that I\u2019m surprised that an assistant general manager at a random franchised Marriott property in Arizona feels this way. Many Marriott properties clearly have a disdain for elite status, and for delivering on promised perks.<\/p>\n
Perhaps what surprises me most is the brashness of literally posting this publicly, using your real name, while essentially identifying as a Marriott employee (by using the term \u201cwe\u201d). Like, this is beyond disrespectful in any line of work, especially when speaking about one of your best customers.<\/p>\n
Like, how much does this person hate elite guests? She\u2019s literally choosing to read a Facebook group where Marriott Bonvoy elite members share their experience, and she thinks the right thing to do is to tell guests that they really don\u2019t matter, and she doesn\u2019t care?<\/p>\n
Now, I actually think her perception of elite members isn\u2019t that far off from how many other Marriott employees feel:<\/p>\n
\n
- Marriott corporate really only cares about room count growth, and isn\u2019t that invested in actually delivering on elite promises, unlike hotel groups like Hyatt, which still care<\/li>\n
- Part of the issue is also that on a corporate level, Marriott profits off of handing out elite status like candy (like with credit cards), and then it\u2019s up to individual hotels to deliver on those benefits, which is challenging, given the volume of guests we\u2019re talking about<\/li>\n
- The absurd thing is that *literally* the one thing Marriott has going for is its loyalty program, since that\u2019s the only thing that would get someone to specifically seek out a Marriott over a competing property<\/li>\n
- The truth is that we\u2019re all the chumps for staying on the hamster wheel of elite status despite the clear indifference that Marriott has toward its guests (and I\u2019m calling myself a chump here, because I\u2019m an Ambassador as well!)<\/li>\n
- In fairness, I do think this perspective is largely United States centric, and outside of the country, you\u2019ll find that there are still plenty of places that care about elite members, and where hospitality is a thing (in my defense, I rarely stay at Bonvoy properties in the United States) \ud83d\ude09<\/li>\n<\/ul>\n
Hospitality still exists in some parts of the world<\/figcaption><\/figure>\n Bottom line<\/h2>\n
A Marriott Bonvoy Ambassador member shared a negative experience staying at a property while spending $19K on the stay, to which an assistant general manager of another property responded by saying that Ambassador members are just a number at every property, that managers don\u2019t care, you\u2019re not royalty, and \u201cgross.\u201d Nice!!!<\/p>\n
What do you make of this Marriott manager\u2019s Facebook post?<\/strong>\n\t\t<\/p>\n<\/p><\/div>\n
\u2018 The preceding article may include information circulated by third parties \u2019 <\/em><\/p>\n
\u2018 Some details of this article were extracted from the following source onemileatatime.com \u2019 <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"
I\u2019m not sure what\u2019s worse \u2014 that a Marriott manager feels this way, or that she feels comfortable enough writing this online using her real name\u2026 Marriott manager: \u201cyou\u2019re just a number at every Marriott\u201d View from the Wing flags an interesting post in the Marriott Bonvoy Elites Uncensored Facebook group. A Bonvoy Ambassador member […]<\/p>\n","protected":false},"author":2,"featured_media":2213980,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"footnotes":""},"categories":[43],"tags":[],"class_list":["post-2213979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-royalty"],"jetpack_featured_media_url":"https:\/\/celebrity.land\/en\/wp-content\/uploads\/2025\/12\/Marriott-Manager-Doesnt-Care-About-Status-Gross-Elites-Arent-Royals.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2213979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/comments?post=2213979"}],"version-history":[{"count":1,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2213979\/revisions"}],"predecessor-version":[{"id":2213981,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/posts\/2213979\/revisions\/2213981"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/media\/2213980"}],"wp:attachment":[{"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/media?parent=2213979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/categories?post=2213979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/celebrity.land\/en\/wp-json\/wp\/v2\/tags?post=2213979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}