NEED TO KNOW<\/h3>\n\n- \n\n
Sheinelle Jones shared her frustration after being on hold with American Airlines for over an hour<\/p>\n<\/div>\n<\/li>\n
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Jones was trying to rebook flights for her twins after missing a Today<\/em> episode due to travel issues<\/p>\n<\/div>\n<\/li>\n- \n\n
She ultimately had to purchase new tickets despite having a flight credit from the canceled trip<\/p>\n<\/div>\n<\/li>\n<\/ul>\n
Sheinelle Jones<\/a> is calling out a major airline.<\/p>\nOn the Thursday, June 18 episode of Today with Jenna & Sheinelle<\/em>, Jones, 48, shared her frustration with a particular airline, which she says had her on hold for more than an hour.<\/p>\nJones returned to New York from Chicago after missing the Monday episode of the Today<\/em> show due to flight troubles. Her twins, Clara and Uche Jr.<\/a>, both 13, stayed behind in the Windy City and Jones attempted to get them a return flight to New York when she was met with a long phone hold from the airline.<\/p>\nThe ordeal frustrated Jones so much that she shared a photo of her phone on hold with the airline’s customer service line to her Instagram Story<\/a> on Wednesday, June 17.<\/p>\n\n<\/div>\nSheinelle Jones on hold with American Airlines customer service.
Credit: Sheinelle Jones\/Instagram<\/i><\/p>\n<\/figcaption><\/figure>\n
“Still. On Hold…56 minutes and counting…how long would you wait to change a flight,” she wrote in text over the photo.<\/p>\n
Jones did not name the airline, but she again shared their customer service number on air when speaking to cohost Jenna Bush Hager<\/a>. When dialed, the number connects to American Airlines customer service.<\/p>\n“I was trying to change my flight. I got stuck in Chicago this weekend and the twins stayed there. So I need them to come home,” said Jones. “So I never post, but after 56 minutes of being on hold, I was just so frustrated.”<\/p>\n
“If you fly, you know which airline. But I didn’t post the airline,” Jones said about her Instagram story. “If you’re the airline, you know it’s you. And I was on hold, and 56 minutes was when I lost my patience by posting.”<\/p>\n
When Bush Hager asked if Jones spoke to a person or an automated representative, Jones said it took an hour and 14 minutes for someone to answer the phone.<\/p>\n\n![\"Jenna](\"https:\/\/s.yimg.com\/ny\/api\/res\/1.2\/E1J2ZyElHaL90aIyDFPrdw--\/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTY0MTtjZj13ZWJw\/https:\/\/media.zenfs.com\/en\/people_218\/eac9636032e11c1d409507802a913477\"\/)
Sheinelle Jones shared her frustration after being on hold with American Airlines for over an hour<\/p>\n<\/div>\n<\/li>\n
Jones was trying to rebook flights for her twins after missing a Today<\/em> episode due to travel issues<\/p>\n<\/div>\n<\/li>\n She ultimately had to purchase new tickets despite having a flight credit from the canceled trip<\/p>\n<\/div>\n<\/li>\n<\/ul>\n Sheinelle Jones<\/a> is calling out a major airline.<\/p>\n On the Thursday, June 18 episode of Today with Jenna & Sheinelle<\/em>, Jones, 48, shared her frustration with a particular airline, which she says had her on hold for more than an hour.<\/p>\n Jones returned to New York from Chicago after missing the Monday episode of the Today<\/em> show due to flight troubles. Her twins, Clara and Uche Jr.<\/a>, both 13, stayed behind in the Windy City and Jones attempted to get them a return flight to New York when she was met with a long phone hold from the airline.<\/p>\n The ordeal frustrated Jones so much that she shared a photo of her phone on hold with the airline’s customer service line to her Instagram Story<\/a> on Wednesday, June 17.<\/p>\n Sheinelle Jones on hold with American Airlines customer service. “Still. On Hold…56 minutes and counting…how long would you wait to change a flight,” she wrote in text over the photo.<\/p>\n Jones did not name the airline, but she again shared their customer service number on air when speaking to cohost Jenna Bush Hager<\/a>. When dialed, the number connects to American Airlines customer service.<\/p>\n “I was trying to change my flight. I got stuck in Chicago this weekend and the twins stayed there. So I need them to come home,” said Jones. “So I never post, but after 56 minutes of being on hold, I was just so frustrated.”<\/p>\n “If you fly, you know which airline. But I didn’t post the airline,” Jones said about her Instagram story. “If you’re the airline, you know it’s you. And I was on hold, and 56 minutes was when I lost my patience by posting.”<\/p>\n When Bush Hager asked if Jones spoke to a person or an automated representative, Jones said it took an hour and 14 minutes for someone to answer the phone.<\/p>\n
Credit: Sheinelle Jones\/Instagram<\/i><\/p>\n<\/figcaption><\/figure>\n