In 1986, Cher bravely stood up to David Letterman during an uncomfortable, sexist interview

Making friends and developing deeper, stronger relationships starts with good conversation. Sometimes that means small talk at work, while other times it’s the kind of conversation that really takes off at a party.

Some people are naturals when it comes to easy, flowing conversation—especially highly likable people, who tend to attract others and often hold the key to mastering genuine conversation. From their gestures to the way they articulate questions, there’s a lot others can learn from them.

Communication experts who spoke to Upworthy say there are 10 things highly likable people do during conversations to build stronger relationships.

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1. They listen without distraction

Listeners often make the best conversationalists.

“That means not looking at your phone or scanning around the room to see who you want to talk to next,” says Kerri Garbis, CEO and founder of Ovation Communication. “Focus on the person in front of you only. Make eye contact. This fosters a relationship because when you are fully present, it signals respect, interest, and helps others feel valued versus like they are competing for your attention.”

2. They collect data

Being inquisitive about what people need during conversations is key to building stronger relationships.

“If you take a moment to ask your colleague or even friend, ‘What are you worried about? What’s the biggest concern facing you right now?’ you can get great data on how you can help them – in a way that taps into something urgent and top of mind for them,” says Kate Mason, PhD, an executive communications coach and author of Powerfully Likeable: A Woman’s Guide to Effective Communication. “They’ll remember your thoughtfulness and the actions you took.”

3. They balance the conversation

Highly likable people never make it all about themselves.

“Sometimes conversations can be ‘lopsided’ where it’s more about the other person than about you,” says Rob Volpe, a communication expert and author of Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. “While that can be okay, you aren’t there to be their therapist. Sometimes the context and topic may make it off balance, but if it continues and you aren’t feeling seen yourself, feel free to say something like ‘I’d love to share my thoughts on this’ or ‘May I share something I’m dealing with at the moment?'”

4. They mirror their conversation partner

Taking cues from body language can foster deeper relationships.

“It’s a subtle way to make someone comfortable because they recognize themself in your actions,” says Jennifer Anderson, a communication expert who works with entrepreneurs. “Your energy should match the energy of your counterpart. Think relaxing-in-lounge-chair energy vs. about-to-deliver-a-presentation energy. Those are two very different conversations. If you paired them up, there’s definitely about to be some awkwardness.”

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5. They skip pre-planned questions

While coming to conversations prepared with questions may help you feel less anxious, highly likable people usually don’t use them.

“Often people have questions in their back pocket, like about the weather or sports, but the most likeable people in the room are those who can be present in conversations and ask follow-ups based on what someone is talking about,” Garbis says. “This builds a relationship by making conversations feel relational and not transactional.”

6. They are self-aware

Highly likable people are masters of self-awareness, especially during conversations.

“Self-awareness of your judgment is key to building relationships,” Volpe says. “We all carry biases which can block our view of the person standing in front of us. When you catch yourself being judgmental, have some grace with yourself and get curious about the other person as well as where your judgment is coming from. This clears one of the biggest obstacles to having empathy with others.”

7. They respond with affirmation

Highly likable people make others feel seen and heard.

“No matter what is coming out of the person’s mouth, make it clear that you’re not judging or competing with them,” Garbis notes. “If they say: ‘I went skiing this weekend,’ don’t jump in and say that you also went skiing. Say something like, ‘Wow, that sounds exciting, tell me more about that.’ You can respond with validating statements like: ‘That makes sense, or I can see why you’re so good at that, or I can see why that matters to you.’ This reduces defensiveness and nervousness, and it makes people feel safe to be themselves and creates relationships faster.”

8. They remain calm

Bringing a sense of calm rather than chaos to a conversation can put everyone at ease.

“Calm is the most powerful communication flex you can do,” Mason says. “If you can stay calm, especially in a heated conversation, you actually end up looking trustworthy, reliable and unruffled – all very powerful things to be remembered for.”

9. They remember names

Highly likable people personalize conversations by using the other person’s name.

“Never ever tell people you are terrible at remembering names,” Garbis explains. “This will tank the conversation because it signals you don’t matter, nothing you say matters, and that you aren’t worth remembering. It makes a person mentally check out of the conversation. Use good tricks like repeating a person’s name at the beginning and again at the end. If you forgot by the end, say something like, ‘It was so fun to hear about your skiing adventure. By the way, I’m Kerri, it was so nice to meet you, and can you remind me of your name? I don’t want to forget it?’ They’ll be so grateful you repeated your name too!”

10. They use humor where they can

Finally, highly likable people make sure to infuse conversations with laughter.

“It’s a great connector,” Anderson notes. “Don’t try to be a standup comic, just find the lighthearted observations and details that you can share in conversations. Humor is never a weapon; judgy and mean-spirited comments convey weakness, not confidence. You’ll risk alienating your conversation partner if you come in with a full roast of your friends or coworkers. If all else fails, everyone loves a Dad Joke.”