Concert canceled or delayed in Raleigh? How to get a refund

Storms, scheduling conflicts and illness have shaken up several recent Raleigh shows, leaving ticket holders with questions. Here’s what venues and Ticketmaster say about your rights when an event is delayed, postponed or canceled.

Here are key takeaways:

• Alabama Shakes delay: A storm pushed back the sold-out Alabama Shakes concert at Red Hat Amphitheater on April 25 by about 90 minutes, with the venue telling fans to evacuate to vehicles and parking garages due to lightning, The News & Observer previously reported.

• Rain or shine policy: Red Hat Amphitheater calls itself a “rain or shine venue” but may “pause, delay, or cancel” for severe conditions like thunderstorms and high winds. Ticketmaster says concertgoers “bear all risks of inclement weather.”

• Refund rules: If an event is canceled, the Lenovo Center said refunds go to the “original point of purchase.” If rescheduled, tickets are honored on the new date — and refunds are only available if the event organizer authorizes them, The N&O previously reported.

• Other shake-ups: Comedian Gabriel Iglesias postponed his April 3 show at the Lenovo Center due to a scheduling conflict. Taylor Tomlinson canceled a February show at the Martin Marietta Center for the Performing Arts due to illness, Jimmy O. Yang pushed his show from October 2025 to March 2026, and a Women’s Empowerment event at the Lenovo Center was canceled in March.

• No expense reimbursement: Ticketmaster says it’s not liable for travel or hotel costs tied to canceled or rescheduled shows.

• Stay informed: Venues encourage fans to monitor social media. You also can check your Ticketmaster account for updates before heading out.

The summary points above were compiled with the help of AI tools and edited by journalists. The source reporting referenced above was written and edited entirely by journalists.